Change – to make the future course of something different from what it is or from what it would be if left along.
Change is inevitable. Change is good. Change can bring about better processes for you, our customer; as well as for us. While change can sometimes be painful and there might even be some growing pains along the road of change, change is good.
As many of you know we are currently going through some growing pains as we change over to a new ERP system, Epicor. We know that many of you are experiencing these growing pains along with us and we appreciate your patience as we work through them. We have an entire team of people working daily to solve these pains so we can return to a level of customer service that you deserve and expect from us. Our expectation levels are even higher than yours, and we know that we can deliver once we have worked through these unexpected issues.
A high level of customer service, quick and reliable shipping times, quote request, order acknowledgements, etc. are all very important factors in our business. We know how much you rely on the small things that we offer you that others do not. And we know that our new system will deliver all this and much more. We appreciate your patience during this time of change. Please feel free to contact us at any time with any issues that you feel need to be addressed or are being overlooked. We operate according to a philosophy of innovation and technological superiority, constantly adapting to change so that our customers’ needs can be met in the best possible way.